Customer Reviews & Stories

“In a world where customer service (especially in the field of automotive repair) seems non-existent, Marshall Motors continues to impress me with incredible follow-through, advice, guidance, and maintenance work performed. It's hard to find an automotive shop that actually cares and I'm lucky I stumbled upon them. Whether you have a late model import or a newer vehicle needing maintenance - without the dealer hassle - this is the place to go... Stumble upon them... You'll be impressed!”

Dear January,

"I'm writing to tell you how pleased I am with Marshall Motors' work in restoring my M6. This was a significant project and you and your team performed in the most professional manner. From the very beginning it was clear to me that I was working with people who took a personal interest in my car and were focused on producing a high quality outcome. The results speak for themselves. My car is likely one of the best examples of this vintage M6 around.

This could not have been possible without the attention to detail and the hands on project management that Chuck gave the car. This was especially critical given that there were other vendors involved and that we had to find parts from numerous sources. He did terrific work and made a complicated project look easy.

Richard is one of the best automotive technicians I've encountered. He did a fantastic job and more importantly, it was clear that he takes a great deal of pride in his work.

In any complex activity, there is a premium on good communication. You and Chuck made this a priority from the start and as a result, I really felt as though I was a part of the team. One outcome of going the extra mile to keep me involved and informed was that I developed a high level of trust in Marshall Motors. With a project that spans several months, there is always a possibility that a problem will arise. In our case, there were practically no problems; and what issues that did surface were handled quickly and with maintaining excellent customer relations as the main priority.

The combination of all of this have me driving my restored M6 with the feeling that I received real value for my money and that Marshall Motors was a place that I could confidently recommend to others.

I plan to put my car out on a variety of M6 and BMW sites to create some awareness of the car, with an eye toward selling it in 2 or 3 years. I will make it a point to give Marshall Motors a high level of visibility. Its the least I can do for you making this project such an excellent experience.

Also, I'm on the hunt for my next vehicle to restore. I will keep you posted on my progress and would like to stay in touch with you for your advice to assure I make a good decision."

All the best,

–Lou Myers

“Well, what can I say about Marshall Motors that probably has not already been said. I have been taking my vehicles to January for the last 6 years and have yet to be disappointed. The service, commitment, and honesty surpass any level you will encounter elsewhere. For those that have reservations about your current mechanic or automotive dealer service facility, give Marshall Motors a try and you will be hooked for life.”

“How can I ever express my thanks to you for taking care of Amy and her Honda problem while I have been out of town? I've always loved you guys and now you have gone beyond my wildest dreams. Here Amy was stuck with that old dead wagon and you guys took care of it in a day and gave her a rent car as well? You're the greatest! I honestly can't express how much I appreciate everything you've always done for us over the years and this really tops it all. I feel overwhelmed by your generosity and genuine desire to help us in a time of crisis. Thanks again, though I know saying it can never be enough. And rest assured, that Honda is soon to go to the happy hunting ground. I am shopping now for a 1997 model (Amy loves the thing, and that's the last year they made it) with low miles or a Volkswagen Passat Wagon (her second choice, though I know nothing about them) that we could get financing on. If you hear tell of any that fit the description, let us know.”

“What a Web Site!! Easy to navigate and informative. Actually it is no surprise. Your professionalism shows through in everything you do. I asked my wife how many years we had been bringing our cars to you. She said it seemed about 10-15 years. I think she is right. You just finished bringing my S 500 back up to perfection as well as presenting it back to me detailed and ready for a showroom. I know that you not only corrected the problems I noticed but also gave it a complete analysis for other issues she might have. That is a unique service within itself. Keeping a car in proper running order is expensive, but to know in advance of future service needs allows me the customer to plan for expenses rather than have them thrust on me. Thanks! But I shouldn't neglect to mention a side benefit of working with you over the years. I have had the opportunity of recommending Marshall Motors to my good friends. How about that! And they have all come back to thank me. So, "Thank you" for all your great service over the years. And once again, I like your Web site.”

“I value my time, appreciate good service and respect good sound knowledge. Marshall Motors is indeed more than just about car repair and maintenance. The team MM has built goes more than just "fixing" the problem, they care about their customer and their car. MM stands behind every visit and knows the customer always has a choice on where to have their car serviced and appreciates the opportunity to serve. Hands down the best deal going in Dallas for foreign car maintenance. Thank you, Marshall Motors!!!”

“If I could give Marshall Motors more than 5 stars, I would! I took my Audi A4 1.8T into their shop for the first time in October 2011 to have routine maintenance like my belt and water pump replaced. They completed that work, as well as replacing my entire vacuum system, which had multiple leaks in it. The entire experience was filled with friendly, helpful and competent people. The biggest thing that happened was that after my maintenance repairs were made, January Marshall did her best to help me out when other issues cropped up, and I wasn't in the Dallas area. She made suggestions on mechanics in a couple of different cities and has given me the most incredible customer service of my life! Thank you!”