Customer Reviews & Stories for Marshall Motors in Dallas, TX
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Customer Reviews & Stories
“In a world where customer service (especially in the field of automotive repair) seems non-existent, Marshall Motors continues to impress me with incredible follow-through, advice, guidance, and maintenance work performed. It's hard to find an automotive shop that actually cares and I'm lucky I stumbled upon them. Whether you have a late model import or a newer vehicle needing maintenance - without the dealer hassle - this is the place to go... Stumble upon them... You'll be impressed!”
- David W.
"I'm writing to tell you how pleased I am with Marshall Motors' work in restoring my M6. This was a significant project and you and your team performed in the most professional manner. From the very beginning it was clear to me that I was working with people who took a personal interest in my car and were focused on producing a high quality outcome. The results speak for themselves. My car is likely one of the best examples of this vintage M6 around.
This could not have been possible without the attention to detail and the hands on project management that Chuck gave the car. This was especially critical given that there were other vendors involved and that we had to find parts from numerous sources. He did terrific work and made a complicated project look easy.
Richard is one of the best automotive technicians I've encountered. He did a fantastic job and more importantly, it was clear that he takes a great deal of pride in his work.
In any complex activity, there is a premium on good communication. You and Chuck made this a priority from the start and as a result, I really felt as though I was a part of the team. One outcome of going the extra mile to keep me involved and informed was that I developed a high level of trust in Marshall Motors. With a project that spans several months, there is always a possibility that a problem will arise. In our case, there were practically no problems; and what issues that did surface were handled quickly and with maintaining excellent customer relations as the main priority.
The combination of all of this have me driving my restored M6 with the feeling that I received real value for my money and that Marshall Motors was a place that I could confidently recommend to others.
I plan to put my car out on a variety of M6 and BMW sites to create some awareness of the car, with an eye toward selling it in 2 or 3 years. I will make it a point to give Marshall Motors a high level of visibility. Its the least I can do for you making this project such an excellent experience.
Also, I'm on the hunt for my next vehicle to restore. I will keep you posted on my progress and would like to stay in touch with you for your advice to assure I make a good decision."
All the best,
“Well, what can I say about Marshall Motors that probably has not already been said. I have been taking my vehicles to January for the last 6 years and have yet to be disappointed. The service, commitment, and honesty surpass any level you will encounter elsewhere. For those that have reservations about your current mechanic or automotive dealer service facility, give Marshall Motors a try and you will be hooked for life.”
- Terrence Maddox
“How can I ever express my thanks to you for taking care of Amy and her Honda problem while I have been out of town? I've always loved you guys and now you have gone beyond my wildest dreams. Here Amy was stuck with that old dead wagon and you guys took care of it in a day and gave her a rent car as well? You're the greatest! I honestly can't express how much I appreciate everything you've always done for us over the years and this really tops it all. I feel overwhelmed by your generosity and genuine desire to help us in a time of crisis. Thanks again, though I know saying it can never be enough. And rest assured, that Honda is soon to go to the happy hunting ground. I am shopping now for a 1997 model (Amy loves the thing, and that's the last year they made it) with low miles or a Volkswagen Passat Wagon (her second choice, though I know nothing about them) that we could get financing on. If you hear tell of any that fit the description, let us know.”
- Doug Jackson
“What a Web Site!! Easy to navigate and informative. Actually it is no surprise. Your professionalism shows through in everything you do. I asked my wife how many years we had been bringing our cars to you. She said it seemed about 10-15 years. I think she is right. You just finished bringing my S 500 back up to perfection as well as presenting it back to me detailed and ready for a showroom. I know that you not only corrected the problems I noticed but also gave it a complete analysis for other issues she might have. That is a unique service within itself. Keeping a car in proper running order is expensive, but to know in advance of future service needs allows me the customer to plan for expenses rather than have them thrust on me. Thanks! But I shouldn't neglect to mention a side benefit of working with you over the years. I have had the opportunity of recommending Marshall Motors to my good friends. How about that! And they have all come back to thank me. So, "Thank you" for all your great service over the years. And once again, I like your Web site.”
- Duane H Watson
“I value my time, appreciate good service and respect good sound knowledge. Marshall Motors is indeed more than just about car repair and maintenance. The team MM has built goes more than just "fixing" the problem, they care about their customer and their car. MM stands behind every visit and knows the customer always has a choice on where to have their car serviced and appreciates the opportunity to serve. Hands down the best deal going in Dallas for foreign car maintenance. Thank you, Marshall Motors!!!”
- Sherrie Montgomery
“If I could give Marshall Motors more than 5 stars, I would! I took my Audi A4 1.8T into their shop for the first time in October 2011 to have routine maintenance like my belt and water pump replaced. They completed that work, as well as replacing my entire vacuum system, which had multiple leaks in it. The entire experience was filled with friendly, helpful and competent people. The biggest thing that happened was that after my maintenance repairs were made, January Marshall did her best to help me out when other issues cropped up, and I wasn't in the Dallas area. She made suggestions on mechanics in a couple of different cities and has given me the most incredible customer service of my life! Thank you!”
"For close to twenty years now we have taken our cars to Marshall Motors. For twenty years now we have never been disappointed. While there are so may reasons we have been overly pleased, I would simply tell anyone considering Marshall Motors three primary reasons why Marshall Motors is head and shoulders above any other shop. Those reasons are:"
- Price - simply the best value around. Your car is repaired correctly and effectively.
- Honesty - the word of Marshall Motors is as good as gold. From a consumer's perspective, the assurance of honesty makes the price a non-issue.
- Service - simply put, it appears that Marshall Motors always goes the extra mile to win our business the next time.
"Finally, perhaps the best compliment we can pay Marshall Motors is... when we look to purchase a new car, we ask ourselves one question... "Does Marshall Motors service this auto maker?" We will not purchase a new car if Marshall Motors cannot work on it. Period."
-Bryan C. Dallas, TX
“I was asked today how long I had been a customer of Marshall Motors. I'm not one to turn over cars so they have only worked on 3 cars during this time.”
“They are honest, forthright, totally trustworthy. As I tell January and Thom "fix it the way you would fix your own". They have told me twice to go buy another car and not waste any more money on their repairs.”
“There is no better group of people.”
- James B Montgomery, MD
“January & Thom Marshall are brother & sister owners that specialize in German and Japanese cars. They dub themselves the "dealer alternative" and were actually recommended to me by a BMW dealership.
“I love them. I just had a lot of work done there. They were straight-forward, honest, and good. It's a well run business. They pay attention to the little things. Rob, the front office guy, called me every day (sometimes more than once or even twice) to update me on the progress of diagnosing and fixing my car. They returned my car freshly and thoroughly cleaned. For a $40 dollar charge, they will deliver your car to you. The invoice was detailed, understandable, an labor time was charged by tenths of an hour.
“I had a great talk with January when she drove me home from the shop. She won't hire people who are "looking for a job." She hires people who are passionate about cars because she is and because you get a better product from people who like what they do. Moreover, there was one thing I didn't want to spend the money on, but it drove January crazy when she drove the car so she replaced it as a "gift."
“Their lobby is neat and comfortable. No blaring TV. The employees are nice people. Also, the Marshalls use their lobby to host a different local artist every month. Every 3rd Thursday of the month, they host a wine and cheese showing for the artist.
“For those of you who find this interesting, my car was worked on by a woman mechanic.
“Bottom Line:I walked away confident that my money was well-spent and I met some pretty cool people along the way.”
- Gabrielle Kickham
“The miss is gone - it is running like a 380SL should.”
- Donald Prust
“My wife, Julie, was 100 miles outside of town when her car broke down. I was not available to assist her. Thank goodness she called January. Within 20 minutes, a rent car was delivered and our car was towed to Marshall Motors. Thank you so much for helping in what could have been a very stressful situation. You've won us over!! Keep up the good service.”
“Great website. I have been bringing my cars to your shop for over 15 years now - and have never ceased to be impressed with your honesty, dedication and innovation. Looks like I'll have to drive imports for the rest of my life - because I couldn't imagine bringing my car anywhere else.”
- Susan Oakey
“Hope all is well. I just wanted to drop you a note of Thanks and Appreciation. For close to twenty years now we have taken our cars to Marshall Motors. For twenty years now we have never been disappointed. While there are so may reasons we have been overly pleased, I would simply tell anyone considering Marshall Motors three primary reasons why Marshall Motors is head and shoulders above any other shop. Those reasons are:
Price - simply the best value around. Your car is repaired correctly and effectively.
Honesty - the word of Marshall Motors is as good as gold. From a consumer's perspective, the assurance of honesty makes the price a non-issue.
Service - simply put, it appears that Marshall Motors always goes the extra mile to win our business the next time.
“Finally, perhaps the best compliment we can pay Marshall Motors is... when we look to purchase a new car, we ask ourselves one question... "Does Marshall Motors service this auto maker?" We will not purchase a new car if Marshall Motors cannot work on it. Period.
“Please have anyone call at anytime for a reference! Thanks again for everything!”
- Brian A. Center
“I will never take my car to a dealership again. Your service was impeccable. You were honest with me about the cost and timely with your work. I will bring both cars to you for service from now on.”
- Joe Foor
“I discovered Marshall Motors this past year by simply opening the Yellow Pages ... little did I know I was about to discover a family owned business that stands behind everything they do, provides excellent service, shuttles me to and from my office, and all the while truly care about me as a customer. Their entire staff are friendly and caring. Don't hesitate to give them a try!”
- Dyann Moore